Do they help with insurance claims?

Yes. Reviews specifically praise staff like Abby Clark and Clay Bowers for working with adjusters; one review notes they secured Nationwide approval after hurricane damage when two other local companies could not.

Will they clean up after the job?

Usually. Multiple reviews mention thorough cleanup; one customer noted they would not know workers had been there were it not for the new roof. One negative review cited inadequate cleanup.

How long does a roof replacement take?

One review states a job was supposed to finish in one day but took two. Most reviews do not specify timeline.

Best Choice Roofing

Updated 2026-08-18 · 12,350 reviewed · 600 listed · Scored from 347 Google reviews · How we rank ›

4.5(347) 81 composite score See reviews on Google ✓ Google-verified

Roof ReplacementRoof RepairRoof Inspection & Insurance ClaimsCommercial RoofingGutter Installation & RepairResidential Roofing

Services: Roof Replacement, Roof Repair, Roof Inspection & Insurance Claims
Reviews: 347

What recent reviews say

Best Choice Roofing wins consistent praise for knowledgeable staff and successful insurance claim handling on roof replacements, with thorough inspections and professional crews. Several customers name specific team members (Tara Wilson, Jacob Turner, Stephen, Chris, Clay Bowers, Abby Clark) for going above and beyond. However, some report persistent leaks after installation, poor follow-up on repair failures, and inadequate explanation of ventilation requirements; a few also cite missed deadlines, yard debris, and an unhelpful chatbot system.

The company's insurance expertise stands out across multiple reviews, particularly in navigating adjuster approvals. Quality materials and cleanup are repeatedly mentioned positively. Weaknesses cluster around post-installation communication and technical details not explained upfront, which left at least one customer with higher utility bills years later.

Praised for

professional and friendly staff
strong insurance claim support
quality workmanship and materials
thorough inspection and options
good cleanup after work

Watch-outs

poor follow-up on leaks and repairs
inadequate communication on design details
inconsistent on-time performance
unprompted site visits and yard damage
chatbot phone system difficult to use

skilled-workmanshipquality-materialsresponsive-communicationcleans-up-after-jobinsurance-claim-helppoor-communicationdelayed-responsemissed-deadlinesleft-debris

Best for: homeowners navigating insurance claims for roof damage

Think twice if: you expect rapid follow-up on post-install problems or detailed upfront briefing on ventilation requirements

Strengths

insurance claim navigation and approval expertise
named staff known for insurance liaison work
thorough inspections with clear options explained
professional crews with good cleanup

Worth knowing

Tara Wilson praised as insurance representative for professionalism and explaining roof replacement process
Jacob Turner and Stephen noted for inspection and sales support
Chris and Stephen for direct installation work and post-job follow-up
Clay Bowers and Abby Clark credited with securing Nationwide insurance approval after hurricane damage (Helene)
Ridge vent installation failed to include soffit vents and baffles, leading to inadequate attic ventilation and higher utility costs for one customer
Leak recurred after repair; customer reported multiple promised follow-up visits that did not happen

What reviews say by service

Roof Replacement: insurance expertise and quality install praised; some leaks and incomplete ventilation design noted
Roof Repair: one failure to fix leak and poor follow-up on promised visit
Roof Inspection & Insurance Claims: thorough inspections with clear options offered; one missed detail around chimney
Commercial Roofing: no direct review evidence
Gutter Installation & Repair: no direct review evidence
Residential Roofing: professional workmanship, quality materials, and cleanup standard

How it compares

Rated 4.5 against a 4.67 average across the 439 roof replacement businesses listed here.
Has more Google reviews than 97% of the businesses in this directory.

How we scored this

How We Score

Star rating 67

Review volume 100

Review recency 100

Review sentiment 61

Profile completeness 100

Verification 30

Rating breakdown

298

Common questions

Do they help with insurance claims?: Yes. Reviews specifically praise staff like Abby Clark and Clay Bowers for working with adjusters; one review notes they secured Nationwide approval after hurricane damage when two other local companies could not.
Will they clean up after the job?: Usually. Multiple reviews mention thorough cleanup; one customer noted they would not know workers had been there were it not for the new roof. One negative review cited inadequate cleanup.
How long does a roof replacement take?: One review states a job was supposed to finish in one day but took two. Most reviews do not specify timeline.