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Certified Roofing & Gutters

Updated 2026-08-18 · 12,350 reviewed · 600 listed · Scored from 97 Google reviews · How we rank ›

3.9(97) 66 composite score See reviews on Google ✓ Google-verified
Roof ReplacementRoof RepairRoof Inspection & Insurance ClaimsCommercial RoofingGutter Installation & Repair
Certified Roofing & Gutters
Services
Roof Replacement, Roof Repair, Roof Inspection & Insurance Claims
Reviews
97

What recent reviews say

Certified Roofing earns strong marks for insurance handling and named staff who guide homeowners through claims. Work gets done fast, sites are clean, and many customers feel genuinely cared for. But a vocal minority report unreturned calls, leaks that appear months after install, and shoddy carpentry work that later requires total roof replacement. The divide is sharp: repeat business and referrals from satisfied customers against lawyers' letters and broken promises from frustrated ones.

Insurance claim coordination stands out as a real strength, especially Jevante Davenport's documentation skills. Roof replacements and gutter installs often come in same-day or on-schedule. The friction point is accountability after the job: when problems surface, getting someone on the phone becomes difficult. One customer waited six months for replies and ended up needing a full roof redo.

Praised for
  • insurance claim support and documentation
  • responsive staff (Jevante Davenport, S. Hood, Endia named)
  • clean job sites and thorough cleanup
  • fast completion and punctuality
  • friendly, professional demeanor
Watch-outs
  • poor communication and unresponsive phone lines
  • incomplete or delayed repairs
  • quality issues (rotten wood, leaking roofs after install)
  • unresolved warranty follow-up
responsive-communicationpunctualcleans-up-after-jobinsurance-claim-helppoor-communicationshoddy-workmanshipleak-recurreddelayed-response
Best for: homeowners with insurance claims needing hands-on guidance through approval process
Think twice if: recurring communication breakdowns and difficulty reaching the company after job completion have frustrated past customers

Strengths

  • insurance claim specialist (Jevante Davenport noted)
  • same-day job completion
  • cleans up after work
  • detailed documentation for insurers

Worth knowing

  • Jevante Davenport: named for insurance documentation and claim coordination
  • S. Hood: follow-up customer care
  • Endia: professional phone/office contact
  • One customer reported six-month delays in communication and response
  • One customer reports rotten wood replacement not flagged and roof leak one year after install
  • Another reports leak within one year and no phone callbacks

What reviews say by service

Roof Replacement
praised for insurance approval support and same-day completion, but concerns raised about wood rot not being disclosed and leaks appearing within a year
Roof Repair
customers report unfinished storm repairs and communication delays
Roof Inspection & Insurance Claims
inspection and documentation praised for insurance submissions
Commercial Roofing
no review text directly evidences commercial work
Gutter Installation & Repair
completed alongside roof replacement with positive feedback on quality and cleanup

How it compares

  • Rated 3.9 against a 4.69 average across the 320 gutter installation & repair businesses listed here.
  • Has more Google reviews than 80% of the businesses in this directory.

How we scored this

How We Score
Star rating 37
Review volume 86
Review recency 87
Review sentiment 50
Profile completeness 100
Verification 30

Rating breakdown

5
66
4
5
3
2
2
2
1
22

Common questions

Can they help with insurance claims?
Yes. Jevante Davenport coordinates approvals by providing photos, videos, and documentation to insurers. One customer's friend got approval on first contact after he submitted her claim.
Do they clean up after the job?
Yes. Multiple customers note the crew left 'no trace' and the site was thoroughly cleaned.
How quickly do they work?
Often same-day completion. One customer's roof was finished before sunup to sundown the day they arrived. Some jobs are completed as promised on schedule.
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Last updated 2026-08-18