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Gold Stars Roof Inc

Updated 2026-08-18 · 12,350 reviewed · 600 listed · Scored from 170 Google reviews · How we rank ›

4.5(170) 67 low data composite score See reviews on Google ✓ Google-verified
Roof Inspection & Insurance ClaimsCommercial RoofingRoof Replacement
Gold Stars Roof Inc
Services
Roof Inspection & Insurance Claims, Commercial Roofing, Roof Replacement
Reviews
170

What recent reviews say

Gold Stars delivers solid roof work and handles insurance paperwork well, earning 4.5 stars on 170 reviews. Yet persistent complaints about post-job abandonment, unfulfilled referral promises, and communication breakdowns after invoicing raise serious trust concerns.

Based on limited recent reviews, so treat this as low-confidence.

Praised for
  • professional and kind staff
  • fast response and follow-up
  • insurance claim navigation
  • quality roof installation
  • goes beyond scope for customers
Watch-outs
  • no-show or incomplete repairs after job
  • unresponsive after payment received
  • referral fees promised but not paid
  • threatening messages from owner Daniel
skilled-workmanshipresponsive-communicationinsurance-claim-helpfair-pricingmissed-deadlinespoor-communicationdelayed-response
Best for: Homeowners with insurance claims who need help getting a roof installed quickly and professionally.
Think twice if: Hesitant about post-job service reliability, referral payouts, or how management handles disputes; several customers report no response after invoicing.

Strengths

  • Insurance company navigation
  • Fast initial response and follow-up
  • Extra upgrades at no cost to customer
  • Thorough and professional installation crews

Worth knowing

  • Cherelle praised for guiding customers through entire process
  • Staff named include Daniel, Thomas Blackburn (Founder/CEO), Dunkin
  • Crew goes beyond insurance coverage (ridge vent, drip edge, static vent noted as extras)
  • One customer waited over a year with no return on flashing repair callback; another still seeking referral fee months after job

What reviews say by service

Roof Replacement
Praised for quality finish and timely completion; complaints center on incomplete callbacks and unmet repair commitments months later
Roof Inspection & Insurance Claims
Described as thorough; helps with insurance claims and damage assessment
Commercial Roofing
Limited direct evidence; framed as service offered

How it compares

  • Rated 4.5 against a 4.72 average across the 285 roof inspection & insurance claims businesses listed here.
  • Has more Google reviews than 90% of the businesses in this directory.

How we scored this

How We Score
Star rating 68
Review volume 97
Review recency 0
Review sentiment 50
Profile completeness 100
Verification 30

Rating breakdown

5
145
4
3
3
1
2
0
1
21

Common questions

Does Gold Stars help with insurance claims?
Yes. Reviewers confirm staff navigate insurance companies and work with adjustors to get work approved and completed.
How long does a roof replacement typically take?
One reviewer noted completion in a timely manner with no further detail on duration in the reviews.
What if something goes wrong after the job is done?
Several customers report difficulty reaching the company and incomplete callback repairs after payment received. This is a significant complaint pattern.
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Atlanta Commercial Roofing Contractors

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Most projects run on time, on budget, and with clear communication from start to finish. One recent no-show appointment stands out against years of reliable service and follow-up on customer concerns.

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Last updated 2026-08-18