J&M earns strong marks for speed, cleanliness, and knowledgeable staff who guide customers through estimates and insurance claims. Named team members like Connor, Lee McClung, Noah, and Andrew routinely complete large roofs in one day with meticulous site cleanup. However, a small subset of reviews cite unresponsiveness to follow-up inquiries, ignored special requests during installation, and disputes over completed work requiring rework by other contractors.
All five reviews are five-star. Customers praise the acrylic elastomeric roof coatings for fixing leaks and lowering cooling costs compared to full replacement. Richard, the owner, is noted for responsiveness and willingness to diagnose problems carefully before proposing a solution.
New roof installations and replacements consistently finish in one to two days, with Logan McCord named repeatedly for coordinating the process, answering questions, and walking homeowners through every step including insurance negotiations. The crew arrives on schedule, works efficiently, cleans up thoroughly, and leaves the property spotless. Reviewers praise the company's ability to handle complex insurance claims and describe the experience as smooth and stress-free from start to finish.
Blake and Josh lead a team that moves fast and finishes clean. One homeowner with a 3,100-square-foot roof reports crew arrival at 6:30 AM and completion by 8:00 PM the same day, with full cleanup and insurance assistance. Another experienced their roof done in one day with no debris left. Reviewers consistently praise honesty over pressure: Blake turned down a false hail claim when shingles showed only wear damage, and another homeowner noted most competitors pushed unnecessary replacements. Personal attention runs through the experience. Josh and Blake handle inspections same-day when possible, walk through findings without sales pressure, and help navigate insurance claims with recommended adjusters. Materials and warranties appear strong. One customer received Owens-Corning Duration shingles with a 50-year manufacturer's warranty and 10-year transferable labor warranty. Gutter installation and gutter guards are offered alongside roof work. The crew protects landscaping, patios, and porches during jobs, then restores everything before leaving. Owners and crew (including Christian and Joshua) are named across reviews, suggesting consistent faces handling each project.
Last updated 2026-08-19