Georgia Roofing Contractor Guide
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Luxe Roofing

Updated 2026-08-18 · 12,350 reviewed · 600 listed · Scored from 144 Google reviews · How we rank ›

4.9(144) 79 composite score See reviews on Google ✓ Google-verified
Roof ReplacementMetal RoofingRoof Inspection & Insurance ClaimsCommercial Roofing
Luxe Roofing
Services
Roof Replacement, Metal Roofing, Roof Inspection & Insurance Claims
Reviews
144

What recent reviews say

Luxe Roofing earns strong praise for guiding clients through insurance claims and delivering polished roofs on schedule. Staff like Carlton, Bridget, and John Wayne are named repeatedly for walking customers through complex processes and fighting for full claim approval. One critical complaint surfaces: a customer's roof deteriorated within three years, warranty repair was promised but never delivered, and calls went unanswered for months.

Praised for
  • insurance claim expertise
  • responsive and communicative staff
  • efficient installation
  • professional oversight
  • attention to detail
Watch-outs
  • warranty not honored
  • poor follow-up after issues arise
  • unresponsive to damage claims
skilled-workmanshipresponsive-communicationinsurance-claim-helpcleans-up-after-jobwarranty-honoredfair-pricing
Best for: Homeowners filing storm or damage insurance claims who value hands-on project management.
Think twice if: The one poor review raises concern: warranty repairs were promised but never honored, and the customer was ignored for months. Ask about warranty terms and dispute resolution before signing.

Strengths

  • Navigates insurance claims to minimize deductibles
  • Named installers (Carlton, Bridget, John Wayne) provide personal oversight
  • Premium materials (Brava synthetic products, copper upgrades)
  • Same-day or two-week installation timelines

Worth knowing

  • Carlton Kohler, Bridget LaRaine Smith, John Wayne Price, Zaven, Josh Solomon, Nate Parker, Devin named as staff; multiple reviews mention these individuals by name
  • Carlton collaborated with Paramount Public Adjusting to negotiate six-month claim settlements
  • Installations completed within 12 hours to two weeks of claim approval
  • One roofing failure within three years: shingle deterioration and rotten soffits blamed on improper installation; warranty repair promise was not kept
  • Brava synthetic cedar shake, Brava Spanish barrel tile, and copper replacements mentioned as delivered products

What reviews say by service

Roof Replacement
High praise for installation speed and insurance claim navigation; one report of premature deterioration and unresolved warranty claim.
Metal Roofing
Not clearly evidenced in reviews.
Roof Inspection & Insurance Claims
Customers report free inspections and professional assessment; inspections used to support insurance claims.
Commercial Roofing
Not evidenced in reviews.

How it compares

  • Rated 4.9 against a 4.67 average across the 439 roof replacement businesses listed here.
  • Has more Google reviews than 88% of the businesses in this directory.

How we scored this

How We Score
Star rating 91
Review volume 94
Review recency 100
Review sentiment 53
Profile completeness 75
Verification 30

Rating breakdown

5
140
4
1
3
0
2
1
1
2

Common questions

Will Luxe Roofing help with my insurance claim?
Yes. Multiple reviews describe Carlton and the team negotiating directly with insurers (State Farm mentioned), and one customer's claim negotiation took six months with support from a public adjuster they connected the customer to. Customers report claims were approved and coverage maximized.
How fast can you install a roof?
Installations have been completed in one day to two weeks after insurance approval, depending on scope.
What happens if my roof fails after installation?
The business claims a workmanship warranty, but one customer's roof developed shingle deterioration and rotten soffits within three years and the warranty repair was not honored; calls and emails went unanswered for months. Clarify warranty terms and dispute resolution before hiring.

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Last updated 2026-08-18