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New Image Roofing Atlanta

Updated 2026-08-18 · 12,350 reviewed · 600 listed · Scored from 116 Google reviews · How we rank ›

4.8(116) 85 composite score See reviews on Google ✓ Google-verified
Roof ReplacementRoof RepairMetal RoofingRoof Inspection & Insurance ClaimsCommercial RoofingGutter Installation & RepairResidential Roofing
New Image Roofing Atlanta
Services
Roof Replacement, Roof Repair, Metal Roofing
Reviews
116

What recent reviews say

New Image Roofing delivers fast scheduling, thorough inspections, and professional installation work across residential and commercial jobs. Storm repairs, replacements, and inspections dominate satisfied reviews. One detailed account flagged slow communication and a missed nail/sealing issue on a warranty repair, later corrected by management, but the company's warranty response and Brad's office coordination earned consistent praise.

Praised for
  • fast response and scheduling
  • professional, knowledgeable crew
  • transparent communication
  • thorough inspections
  • warranty honored quickly
Watch-outs
  • slow callback and warranty inspection delays
  • internal communication gaps
  • inconsistent workmanship on repairs
punctualresponsive-communicationskilled-workmanshipquality-materialscleans-up-after-jobwarranty-honored
Best for: homeowners with storm damage or leak emergencies needing fast scheduling and insurance support
Think twice if: warranty callbacks can take weeks; internal coordination between sales and installation crews may lag

Strengths

  • Same-day roof replacement on hail and storm damage
  • Owens Corning and Duro-Last certified
  • Staff handle insurance claims advocacy
  • Warranty inspections honored

Worth knowing

  • Michael led residential replacements in Johns Creek with architectural shingles
  • Brad handles office scheduling and claim coordination
  • Jonathan and team completed full roof replacement in one day after hail
  • Carl Roan conducted professional initial assessments
  • Brad contacted inquirer within 5 minutes
  • Company sent representative from Atlanta to handle claim in Alamo, then completed full replacement same day
  • Warranty follow-up on gutter work completed twice within days
  • Edge provided free reinforcement on pipe boot nailing after warranty reinspection

What reviews say by service

Roof Replacement
One-day turnaround on hail and storm replacements widely praised; crew professionalism and cleanliness noted consistently
Roof Repair
Fast leak diagnosis and same-week fixes; one account cited missed nails and unsealed shingles on a warranty repair, later corrected
Roof Inspection & Insurance Claims
Thorough post-storm and pre-purchase inspections; reviewers valued clear reporting and simple explanations
Gutter Installation & Repair
Commercial gutter repair on steel buildings completed with follow-up work handled within days
Residential Roofing
Architectural shingles installed with attention to cleanup; 2-year warranty honored when a seal broke in cold weather
Roof Inspection & Insurance Claims
Insurance claim reports provided at no charge; company advocated with insurers when initial claims denied

How it compares

  • Rated 4.8 against a 4.67 average across the 439 roof replacement businesses listed here.
  • Has more Google reviews than 84% of the businesses in this directory.

How we scored this

How We Score
Star rating 85
Review volume 90
Review recency 100
Review sentiment 67
Profile completeness 100
Verification 30

Rating breakdown

5
108
4
1
3
0
2
0
1
7

Common questions

How fast can you respond to a leak or storm damage?
Reviewers reported same-day or next-day inspections. One person described a complete roof replacement completed in one day after hail damage.
Do you help with insurance claims?
Yes. Their website lists insurance claims support. Reviewers noted the company provided inspection reports for claims and advocated with insurers when initial payments were denied.
What happens if something goes wrong after installation?
Warranty issues are honored. One reviewer had a vent seal break two years after installation; the company sent someone out within one day of contact to repair it at no charge.
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Last updated 2026-08-18