Most jobs go smoothly with strong technical work and good communication, but at least one high-cost replacement failed within a week and the company declined to stand behind their warranty. Staff like Mathew, Indira, Michael Carsley, and Andy earn consistent praise for professionalism and thoroughness; the concern is accountability when problems do emerge.
Based on limited recent reviews, so treat this as low-confidence.
Recent shift: One serious warranty dispute emerged 3 months ago (new roof leaked within a week; company refused to honor warranty after staff departure and owner communication failed). This contrasts sharply with 2-6 year old reviews praising professionalism and fair dealing. Suggests possible operational or accountability drift.
Mostly five-star reviews praise Reliable Roofing for finishing jobs on time and delivering quality work. One older complaint cited failed appointment attempts; limited detail available to assess current responsiveness.
Six reviews averaging 4.7 stars show consistent praise for professionalism, punctual arrivals, and thorough cleanup. Named staff Kenneth Horne, Jon Mills, and Anthony stand out for responsiveness on both residential hail damage and large commercial projects.
Oscar, Jona, Raul, and Alan earned consistent praise for walking clients through insurance claims and roof choices, showing up on schedule, and finishing the same day with no debris left behind. One 2019 installation needed five returns for flashing repairs, and a 2024 service call drew frustration when office staff declined warranty help after a five-year term expired by a month; the owner later addressed the gutters, but questions linger about installation placement and early workmanship gaps.
Last updated 2026-08-18