Georgia Roofing Contractor Guide
Menu

R L Hayes Roofing & Repairs

Updated 2026-08-18 · 12,350 reviewed · 600 listed · Scored from 166 Google reviews · How we rank ›

4.7(166) 78 composite score See reviews on Google ✓ Google-verified
Roof ReplacementRoof RepairMetal RoofingRoof Inspection & Insurance ClaimsCommercial RoofingGutter Installation & RepairResidential Roofing
R L Hayes Roofing & Repairs
Services
Roof Replacement, Roof Repair, Metal Roofing
Reviews
166

What recent reviews say

Work quality splits sharply: older reviews praise fast scheduling and solid craftsmanship, but recent jobs (post-hurricane demand) show repeated patterns of no-shows, incomplete repairs, recurring leaks, and unresponsive staff. Rocco and Blake's handling of damage claims and customer follow-up has drawn specific criticism across multiple 2024-2025 disputes involving tarps, roof replacements, and insurance coordination.

Praised for
  • quick response and scheduling
  • quality workmanship on successful jobs
  • reasonable pricing
  • professional crew attitude
Watch-outs
  • poor communication and ghosting
  • incomplete work and unfinished repairs
  • leaks recur after installation
  • shoddy cleanup and property damage
skilled-workmanshippoor-communicationmissed-deadlinesshoddy-workmanshipleft-debrisleak-recurreddelayed-response
Best for: homeowners with straightforward, non-complex roof work who can verify completion on-site and have contractors show up on day one.
Think twice if: you have storm damage requiring insurance coordination, multiple repair visits, or high expectations for communication and cleanup. Post-hurricane backlog has coincided with missed appointments and unfinished work.

Strengths

  • same-day or next-day scheduling on some jobs
  • competitive pricing reported by satisfied customers
  • experienced with insurance claims
  • work completed in one day on successful replacements

Worth knowing

  • Rocco (salesman) cited in multiple complaints for missed insurance follow-up and ghosting after job disputes
  • Blake (owner) present in recent roof replacement disputes; defensive when confronted with leaks on new work
  • Dean (technician) mentioned in repair that ignored customer material preferences
  • Sterling (crew) praised in 2-year-old review
  • Javier (crew) present during multiple leak troubleshooting attempts on recent roof replacement
  • Recent roof replacement (March-May 2025) required 7+ site visits, persistent leaks by skylights and dormers, and spray-painted flashing errors
  • Tarp job (2024) charged $700, failed within 3 weeks
  • Cleanup still incomplete 3+ months after a December 2024 roof install (nails, materials in gutters, yard)

What reviews say by service

Roof Replacement
high variability: older replacements done in one day with praised cleanup; recent 2024-2025 replacements plagued by incomplete work, recurring leaks, and 7+ unscheduled visits
Roof Repair
early results praised; recent repairs incomplete, leaks not resolved, and workers ghosted customers post-invoice
Gutter Installation & Repair
guards damaged during roof work; cleanup incomplete months after job

How it compares

  • Rated 4.7 against a 4.67 average across the 439 roof replacement businesses listed here.
  • Has more Google reviews than 90% of the businesses in this directory.

How we scored this

How We Score
Star rating 80
Review volume 97
Review recency 83
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
143
4
11
3
2
2
0
1
10

Common questions

Can you come out the same day or next day?
Earlier reviews report next-day or same-day visits, but recent reviews show multi-week wait times and missed appointments. Current responsiveness unclear.
What happens if my roof leaks after the work is done?
Recent disputes show the company has blamed customers for not being present during work, charged additional fees for problems discovered later, and was slow or unwilling to return and fix leaks even after multiple customer attempts to reach them.
Do you do cleanup after the job?
A recent roof replacement (December 2024) left nails and roofing materials scattered in yard and gutters for months after completion. Older jobs received praise for cleanup.

Similar roofing contractor nearby

Augusta Roofing Experts
42 low data

Augusta Roofing Experts

3.0(24)

Half the reviews are five-star; half are one or two-star, with no middle ground. Where work got done as agreed, customers praise speed and quality. But 50% report hostile initial contact, unauthorized work starts, denied warranty claims, and aggressive payment collection including legal threats.

Roof ReplacementRoof RepairMetal Roofing
Superior Commercial Contracting
47 low data

Superior Commercial Contracting

1.0(1)✓ Google-verified

One review flags unsafe driving by company vehicle on I-20. Evidence is extremely limited; no feedback on actual roofing work or customer service.

Roof ReplacementRoof RepairRoof Inspection & Insurance Claims
Southpaw Roofing
78 low data

Southpaw Roofing

4.9(414)✓ Google-verified

Southpaw Roofing has earned a 4.9 rating across 414 Google reviews. They serve residential and commercial projects across the Augusta region, from asphalt shingles to metal and slate roofing.

Roof ReplacementRoof RepairMetal Roofing

Own this business? Get featured

Own or market a business here? Ask about featured placement and advertising on this directory. Your message goes straight to the directory team.

Last updated 2026-08-18