Do you help with insurance claims?

Yes. The team works directly with insurers, documents damage thoroughly (including video evidence), and helps homeowners navigate approvals. Staff have even remarked damage on multiple inspections to support claims initially denied.

How quickly can you respond to a roof leak or storm damage?

Crews dispatch same-day or next-day for most urgent calls. Multiple recent reviews confirm rapid diagnosis and repair scheduling within days.

Will the crew clean up after the job?

Yes. Customers consistently report thorough cleanup, with one noting the site looked like the crew had never been there.

Rock House Roofing

Updated 2026-08-19 · 24,679 reviewed · 1,181 listed · Scored from 190 Google reviews · How we rank ›

5.0(190) 94 composite score See reviews on Google ✓ Google-verified

Residential RoofingRoof ReplacementRoof RepairRoof Inspection & Insurance ClaimsGutter Installation & RepairCommercial RoofingMetal Roofing

Services: Residential Roofing, Roof Replacement, Roof Repair
Reviews: 190

What recent reviews say

Rock House Roofing handles repairs and full replacements with speed and skill. Technicians like Alex, Chris, and Marco earn consistent praise for professionalism, fast diagnosis, and thorough work; coordinator Heather guides homeowners through the process with care. The team cleans up completely after jobs and often advocates with insurers to help customers get claims approved, sometimes absorbing small repair costs themselves. Customers consistently report quality installation done on time and within budget.

Staff members named across recent work include owner Steve, sales lead Alex Childress, technicians Chris and Marco, and coordinators Heather and Leisa. The company dispatches crews on same-day or next-day basis for storm damage and leaks, sends six-person crews for full replacements working coordinated 12-hour days, and manages multi-unit jobs without losing track of detail. One customer reported a scheduled crew chose not to work due to rain risk but rescheduled promptly; all other timeline mentions praise speed and reliability.

Praised for

skilled technicians (Alex, Chris, Marco, Steve)
responsive and quick dispatch
professional communication and coordination (Heather and team)
clean site and thorough cleanup
insurance claim support and advocacy

punctualskilled-workmanshipresponsive-communicationcleans-up-after-jobinsurance-claim-helpquality-materials

Best for: Homeowners with storm damage, insurance claims, or who need fast leak repair and full roof work.

Strengths

Same-day or next-day dispatch for storm and leak damage
Direct owner and senior technician involvement (Alex, Chris, Steve)
Proactive insurance advocacy and claims documentation
Skilled multi-crew coordination for large jobs

Worth knowing

Owner Steve personally assesses large or complex jobs
Alex Childress (sales/project lead) actively involved through completion and often handles insurance coordination
Chris and Marco lead field work
Heather and Leisa handle scheduling and customer coordination
Crews arrive at 7am for full replacements and work coordinated 12-hour days
Company has handled simultaneous multi-unit jobs (4 townhouses) and complex damage assessment (remarking damage on video for insurance denials)
Free or minimal-cost small repairs reported in two cases
Temporary protective patches installed during claim finalization

How it compares

Rated 5 against a 4.67 average across the 619 residential roofing businesses listed here.
Has more Google reviews than 93% of the businesses in this directory.

How we scored this

How We Score

Star rating 97

Review volume 99

Review recency 100

Review sentiment 81

Profile completeness 100

Verification 30

Rating breakdown

186

Common questions

Do you help with insurance claims?: Yes. The team works directly with insurers, documents damage thoroughly (including video evidence), and helps homeowners navigate approvals. Staff have even remarked damage on multiple inspections to support claims initially denied.
How quickly can you respond to a roof leak or storm damage?: Crews dispatch same-day or next-day for most urgent calls. Multiple recent reviews confirm rapid diagnosis and repair scheduling within days.
Will the crew clean up after the job?: Yes. Customers consistently report thorough cleanup, with one noting the site looked like the crew had never been there.

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