How fast can they arrive after I call?

Emily (a team leader) notifies customers of arrival time on the way. Multiple reviews describe prompt, sometimes same-day or next-day response to water and fire emergencies.

Do they work with insurance claims?

Yes. A local insurance agent endorses Alfredo and SERVPRO for restoration claims; customers report they communicate the full process step by step.

What areas do they serve?

Their website lists Atlanta, Decatur, Druid Hills, North Druid Hills, Clifton, Avondale Estates, Scottdale, and Belvedere Park.

SERVPRO of Decatur

Updated 2026-08-18 · 12,350 reviewed · 600 listed · Scored from 159 Google reviews · How we rank ›

4.9(159) 92 composite score See reviews on Google ✓ Google-verified

Metal RoofingRoof Inspection & Insurance ClaimsResidential RoofingRoof Replacement

Services: Metal Roofing, Roof Inspection & Insurance Claims, Residential Roofing
Reviews: 159

What recent reviews say

Families facing water damage, fire loss, or pack-out work report consistently fast, respectful service. Named crew members like Emily, Maddie, Anna, and Alfredo earn repeated praise for keeping people informed, moving quickly, and treating homes like their own; one customer noted staff cared for their cats during a prolonged fire restoration. The rare one or two-star review exists but represents just 2% of feedback.

Praised for

named staff reliability and warmth
thorough and efficient work
clear communication and arrival updates
compassion during emergencies
professional respect for homes and belongings

punctualskilled-workmanshipresponsive-communicationcleans-up-after-job

Best for: Homeowners needing rapid water or fire damage response with trusted, named staff.

Think twice if: No evidence of concerns in the inputs.

Strengths

Named crew members with years of repeat client trust
Same-day or next-day arrival and communication
Insurance-partnership experience (local agent endorsement)
Compassionate response to disasters and emergencies

Worth knowing

Alfredo: 10+ year relationship with clients and local insurance agents
Emily, Maddie, Anna, Tina, Katie-Ann: frequently named in pack-out and fire cleanup; Emily noted as team leader with punctual arrival calls
IICRC certified
Operating since 1967 (per website claim)

What reviews say by service

Roof Replacement: Limited direct evidence in reviews; website lists roofing services.
Roof Inspection & Insurance Claims: Limited direct evidence in reviews; website lists roofing services.
Metal Roofing: Limited direct evidence in reviews; website lists roofing services.
Residential Roofing: Website mentions roofing; reviews focus on water and fire damage work, not roofing projects.

How it compares

Rated 4.9 against a 4.71 average across the 207 metal roofing businesses listed here.
Has more Google reviews than 89% of the businesses in this directory.

How we scored this

How We Score

Star rating 91

Review volume 96

Review recency 100

Review sentiment 81

Profile completeness 100

Verification 30

Rating breakdown

154

Common questions

How fast can they arrive after I call?: Emily (a team leader) notifies customers of arrival time on the way. Multiple reviews describe prompt, sometimes same-day or next-day response to water and fire emergencies.
Do they work with insurance claims?: Yes. A local insurance agent endorses Alfredo and SERVPRO for restoration claims; customers report they communicate the full process step by step.
What areas do they serve?: Their website lists Atlanta, Decatur, Druid Hills, North Druid Hills, Clifton, Avondale Estates, Scottdale, and Belvedere Park.

Contact

Phone: +1404-912-7964
Website: https://www.servpro.com/locations/ga/servpro-of-decatur?utm_medium=organic&utm_source=gbp
Address: 315 W Ponce de Leon Ave, Decatur, GA 30030
Open in Google Maps

Last verified 2026-08-18

Opening hours

Monday: 00:00-24:00
Tuesday: 00:00-24:00
Wednesday: 00:00-24:00
Thursday: 00:00-24:00
Friday: 00:00-24:00
Saturday: 00:00-24:00
Sunday: 00:00-24:00

As listed on Google.

From their website

Services listed

Water DamageFire DamageMold RemediationStorm/DisasterBiohazardRoofingConstructionGeneral Cleaning

Credentials claimed:IICRC Certified

Operating:since 1967

As published by the business on its own website; not independently verified.

Request a quote

Similar roofing contractor nearby

Verde's Roofing & Exteriors

5.0(45)✓ Google-verified

Every review is five stars. Customers praise Verde's speed in responding to leaks, fair pricing that undercuts competitors, and careful coordination with insurance companies. Triny leads the team with thorough inspections, drone photos, progress updates, and three post-job walk-throughs to catch every nail and scrap. The COO makes site visits and delivers thank-you snacks. Reviewers call the experience "hassle-free" and cite no hidden fees, high-quality materials, and quick turnarounds.

Roof ReplacementRoof Inspection & Insurance ClaimsGutter Installation & Repair

View profile

Atlanta Expert Roofing Solutions

5.0(129)✓ Google-verified

Rick and his team deliver roof replacements and repairs in a single day with consistent attention to detail and real-time communication. Reviews praise honest estimates, quality GAF materials, on-site owner oversight, and competitive rates; no complaints appear across the 17-review sample. Their website lists insurance claim assistance, metal roofing, flat roof work, gutters, and exterior services. The business is GAF certified, claims over a decade of operation, and covers greater Atlanta from their Decatur base.

Roof ReplacementRoof RepairMetal Roofing

View profile