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SERVPRO of Macon

Updated 2026-08-19 · 24,679 reviewed · 1,181 listed · Scored from 160 Google reviews · How we rank ›

4.8(160) 86 composite score See reviews on Google ✓ Google-verified
Roof ReplacementRoof RepairRoof Inspection & Insurance ClaimsResidential Roofing
SERVPRO of Macon
Services
Roof Replacement, Roof Repair, Roof Inspection & Insurance Claims
Reviews
160

What recent reviews say

Staff members like Brianna, Carey, Shane, and Ryan show genuine skill at walking stressed customers through water damage cleanups and repairs, often arriving within 90 minutes and explaining each step. The core team earns consistent praise for professionalism and care. A small group of reviews flag incomplete work or communication gaps with subcontractors, though at least one such case was later resolved to the customer's satisfaction.

Roofing work appears primarily through the insurance-claim path (damage assessment and emergency storm response) rather than routine replacement or maintenance. Water damage claims dominate the review feedback, where drying timelines and equipment placement are discussed in detail. The business lists IICRC certification and has served the Macon area since 1993.

Praised for
  • named staff excel at customer service
  • fast emergency response
  • professional, friendly demeanor
  • clear communication and follow-up
  • quality workmanship on water damage
responsive-communicationskilled-workmanshippunctual
Best for: homeowners with water damage or mold claims seeking rapid response and insurance guidance

Strengths

  • fast 24/7 emergency response
  • named technicians known for customer care
  • IICRC certified
  • insurance claim navigation experience

Worth knowing

  • Named technicians Brianna, Carey, Shane, Ryan, Cody, Adam, and Shane Hasty consistently praised for professionalism and follow-through
  • Emergency response under 90 minutes reported multiple times
  • Multi-day drying jobs (4+ days noted) with daily technician visits
  • Drying equipment placement and timeline explained to customers

How it compares

  • Rated 4.8 against a 4.66 average across the 874 roof replacement businesses listed here.
  • Has more Google reviews than 90% of the businesses in this directory.

How we scored this

How We Score
Star rating 85
Review volume 96
Review recency 100
Review sentiment 67
Profile completeness 100
Verification 30

Rating breakdown

5
149
4
1
3
1
2
1
1
8

Common questions

How quickly can SERVPRO respond to water damage emergencies?
Multiple reviews report arrival within 90 minutes of calling, with some technicians deployed the same day as discovery.
Do you help with insurance claims?
Yes; reviews mention the business works with insurance company recommendations and helps document damage for claims processing.
Can you explain the drying process before starting work?
Yes; reviewers note staff explain where equipment is placed, why it is needed, and how long the drying timeline will take.
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Last updated 2026-08-19