How is the insurance claims process handled?

United staff, including project managers like Ken Cho and Logan, coordinate directly with your insurance company. They meet with adjusters, handle the claim paperwork, and keep you informed; homeowners report no additional burden on their end.

Can I see the finished work before leaving the site?

Yes. One reviewer received drone photos of the completed roof, and project managers schedule walkthrough meetings to confirm the work meets expectations.

What happens if I spot an issue after installation?

Contact your project manager. Reviewers report minor issues were resolved quickly with no extra charge and no pushback.

United Contracting and Roofing

Updated 2026-08-19 · 24,679 reviewed · 1,181 listed · Scored from 260 Google reviews · How we rank ›

4.9(260) 91 composite score See reviews on Google ✓ Google-verified

Commercial RoofingRoof Inspection & Insurance ClaimsMetal RoofingRoof ReplacementRoof RepairResidential RoofingGutter Installation & Repair

Services: Commercial Roofing, Roof Inspection & Insurance Claims, Metal Roofing
Reviews: 260

What recent reviews say

Homeowners consistently report a smooth, attentive experience from estimate through completion. Staff members answer calls promptly, coordinate with insurance adjusters without hassle, and lead projects to clean finish. Named project managers (Ken Cho, Richard Jordan, Isaiah Tanenbaum, Sam Nitowski, Logan Conley) appear across reviews as reliable communicators who stay involved throughout, explain material choices clearly, and resolve minor issues at no extra charge without friction.

Crews arrive on schedule, work focused and efficiently, and leave sites spotless. Reviewers praise the quality of flashing, shingle installation, and material upgrades (GAF Timberline HDZ shingles noted). Multiple mentions of fair pricing given the work scope. Follow-up phone calls and drone photos of finished roofs confirm post-job accountability.

Praised for

responsive communication
skilled project management
professionalism across team
insurance claims handling
thorough site cleanup

punctualresponsive-communicationskilled-workmanshipquality-materialscleans-up-after-jobwarranty-honoredinsurance-claim-help

Best for: homeowners managing insurance claims and wanting transparent project oversight

Strengths

named project managers stay through completion
coordinates insurance claims end-to-end
GAF-partnership pricing and material upgrades
immaculate site cleanup standard

Worth knowing

Ken Cho, Richard Jordan, Isaiah Tanenbaum, Sam Nitowski, and Logan Conley named as project managers in recent reviews
GAF Timberline HDZ shingles specified in one installation with drone photos provided post-job
Insurance claims handled by staff with no additional homeowner burden; insurance adjusters commented on professionalism
warranty documentation sent by office staff (Kendall Favor mentioned)
crews typically complete residential roof replacement by end of business day

How it compares

Rated 4.9 against a 4.72 average across the 505 commercial roofing businesses listed here.
Has more Google reviews than 95% of the businesses in this directory.

How we scored this

How We Score

Star rating 92

Review volume 100

Review recency 100

Review sentiment 75

Profile completeness 100

Verification 30

Rating breakdown

255

Common questions

How is the insurance claims process handled?: United staff, including project managers like Ken Cho and Logan, coordinate directly with your insurance company. They meet with adjusters, handle the claim paperwork, and keep you informed; homeowners report no additional burden on their end.
Can I see the finished work before leaving the site?: Yes. One reviewer received drone photos of the completed roof, and project managers schedule walkthrough meetings to confirm the work meets expectations.
What happens if I spot an issue after installation?: Contact your project manager. Reviewers report minor issues were resolved quickly with no extra charge and no pushback.

Contact

Phone: +1770-829-0166
Website: https://roofingunited.com/atlanta-ga/
Address: 5910 Shiloh Rd E, Alpharetta, GA 30005
Open in Google Maps

Last verified 2026-08-19

Opening hours

Monday: 08:00-16:30
Tuesday: 08:00-16:30
Wednesday: 08:00-16:30
Thursday: 08:00-16:30
Friday: 08:00-16:30
Saturday: Closed
Sunday: Closed

As listed on Google.

From their website

Services listed

Commercial Roof RestorationCommercial Roof ReplacementCommercial Roof RepairCommercial Roof InspectionCommercial Metal RoofingCommercial TPO RoofingCommercial Insurance ClaimsResidential Roof Repair

As published by the business on its own website; not independently verified.

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