When jobs stay on track, customers praise professional crews who show up on time, clean thoroughly, and handle installations with care. Sales consultants like Matt Poley, Jim D., and Charlie Peel earn repeated notes for knowledge without pressure. But persistent complaints center on follow-through: promised punch-list work never materializes, callbacks go unanswered, and when problems arise (wrong windows ordered, damaged trim), the company either denies responsibility or delays resolution for months.
Roofing and gutter customers report satisfaction with the finished work and installation process. Window projects dominate the feedback and reveal a split: straightforward replacements succeed; complex orders or post-installation issues often stall. One customer waited over a year for a discontinued window replacement with no communication. Another paid in full for deck work and spent months chasing a supervisor named Ryan who never completed promised repairs.
All seven reviews are five-star. Reviewers consistently praise AD Smith, the roof consultant, for responsiveness and expertise. The company handled insurance claims, appealed low settlements, matched siding colors, and scheduled work promptly. One customer reported their entire roof was replaced through insurance. Follow-up after completion was noted.
Apollo Primm earns strong marks for keeping customers in the loop and meeting schedules. Technicians arrive on time, explain work clearly, and handle both routine repairs and complex leak diagnostics; one reviewer noted the team succeeded where other contractors failed.
All ten Google reviews award five stars. Work spans restaurant builds, retail remodels, and commercial projects across Georgia. Clients name Richie and Christopher as standout team members who deliver on schedule and follow specifications.
Last updated 2026-08-19