America's Best Choice
When jobs stay on track, customers praise professional crews who show up on time, clean thoroughly, and handle installations with care. Sales consultants like Matt Poley, Jim D., and Charlie Peel earn repeated notes for knowledge without pressure. But persistent complaints center on follow-through: promised punch-list work never materializes, callbacks go unanswered, and when problems arise (wrong windows ordered, damaged trim), the company either denies responsibility or delays resolution for months. Roofing and gutter customers report satisfaction with the finished work and installation process. Window projects dominate the feedback and reveal a split: straightforward replacements succeed; complex orders or post-installation issues often stall. One customer waited over a year for a discontinued window replacement with no communication. Another paid in full for deck work and spent months chasing a supervisor named Ryan who never completed promised repairs.
