All 16 reviews are five-star, with strong praise for Damian and his crew on professionalism, insurance claim navigation, and job quality. Customers consistently mention careful site prep, courteous communication, meticulous cleanup, and willingness to fight insurance denials. Work is praised as timely and backed by warranty.
Nearly all reviewers praise punctual, knowledgeable work and honest assessment of roof damage, with one dissenting claim of a $1,348 patch being overpriced. One named technician, Mr. Gunn, drew specific praise for fair quotes and early completion.
Derek and the Supra Roofing team earn consistently high marks for speed and professionalism. Customers highlight Derek's drone-aided inspections, transparent quotes, and willingness to work directly with insurance companies on claims. Named staff like Andrew, Treveon, Aaron Boykin, and others are praised for patience and thorough communication. Work gets done on schedule, cleanup is thorough, and pricing feels fair relative to the quality delivered. One significant complaint undercuts the service record: a sales representative was disruptive and rude when asked to leave a residential property, waking a customer's household and distressing dogs. That isolated incident stands against dozens of five-star reviews highlighting Derek's honesty, ethical practices, and a culture of follow-through on punch lists and aftercare.
Customers consistently praise the quality of materials, workmanship, and 30-year warranties on completed projects. Staff like Jeff, John, Austin, and Mr. Caldwell explain the process clearly, show up on time, and finish jobs in one or two days with impressive cleanup. The main trade-off is price: reviewers acknowledge Erie Home costs more than competitors but say the upgrade in materials and warranty justifies it. One recent hitch involved initial leaf guard installation issues and a shingle color error, both resolved professionally, suggesting minor execution gaps amid otherwise strong operations.
Last updated 2026-08-18