Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Based on limited recent reviews, so treat this as low-confidence.
Ricky's 16-review average of 4.8 stars reflects a small, hands-on operation that excels at honest diagnosis and skilled repairs. The owner personally attends jobs, explains options clearly without pressure, and his crew leaves sites spotless. One older complaint notes a delayed response on a smaller repair, but recent reviews consistently praise transparency and professional follow-through.
Every reviewer with a completed or initiated project praised Dewand or Corbin for explaining materials, process, and costs without pushing. The crew worked long days to finish jobs on time, and customers noted clear timelines and better-than-expected warranties built into the quote. One 3-layer roof came down and new roof went up in one day. Project manager James and team member Aysha handled follow-up and colour coordination with care. Pricing came in at or below expectations. No complaints surfaced in available reviews, and multiple homeowners said they felt informed and confident after the estimate visit, not sold to.
Five-star reviewers consistently praise the installation crew for speed, professionalism, and clean job sites, with staff like Chris, Jerry, and James earning specific recognition. The negative reviews reveal systemic issues: chronic communication breakdowns after work starts, leaks that recur despite repairs, scope disputes (especially gutter guards and trim painting), and frustrating warranty claim handling that leaves customers waiting months. RCB's reputation hinges on which staff member handles your job. Strong installers deliver finished roofs and gutters quickly. Management follow-up for warranty claims and problem-solving appears inconsistent, with some customers reporting abandonment after issues surface. Lowe's referrals appear to heighten expectations and frustration when internal processes fail.
Last updated 2026-08-18