One recent customer praises responsive staff and quick estimates; another from five years ago reports an estimator who refused attic inspection, demanded full-house plywood coverage for warranty, and said cleanup would be incomplete. Evidence is limited to two reviews with a wide gap in time and satisfaction.
Based on limited recent reviews, so treat this as low-confidence.
Charles' Roofing earned a perfect five-star rating from a customer who praised the thoroughness of the work and the effort Charles and his crew invested in getting the job done right.
Vertex Roofing has a mixed track record marked by significant gaps in execution. While some jobs finish on schedule and staff show up punctually, widespread complaints center on roofs leaking shortly after install, improper shingle placement and valley installation, and refusal to honor warranty claims or return calls for fixes.
Most customers complete roof and gutter work in one or two days with visible quality and thorough site cleanup. The crew arrives on time or early, works through to finish the job, and staff like Emory Watson and Sarah Norton take time to explain costs and check in after completion. One customer reported months of ghosting on a custom porch estimate, though most interactions yield prompt responses and transparent pricing. Hixon's handles roof replacement, metal roofing, gutter installation, and storm repairs across residential and commercial properties. They use drones to diagnose complex damage, honor their scheduling promises, and leave no nails behind. Licensed and insured with GAF Golden Pledge certification, they've operated since 1984 and serve the wider CSRA region.
Last updated 2026-08-18