One long-term customer praised next-day repair service and crew continuity after a skylight leak six years post-install. Another buyer faced three missed appointments when seeking warranty service and lost contact with the owner after purchase.
Based on limited recent reviews, so treat this as low-confidence.
Both reviewers experienced prompt inspections with clear communication. Jacob handled the work professionally, conducting thorough walkthroughs and responding within 24 hours.
All 120 reviews are five-star, with customers consistently praising James, Jacob, and their crews for professionalism and fairness. Staff arrive fast, quote honestly without pushing unnecessary work, and finish jobs with pride. A local Realtor recommends them for integrity; homeowners mention they visit on evenings and holidays to diagnose problems at no charge, and take care with cleanup. The business handles roof replacements, repairs, and gutters across Macon and surrounding areas. Named staff-particularly Jacob (an owner) and James-show up early in the process, stay thorough on-site during installation, and stand behind their work. Neighbors notice the quality. Customers return for follow-up jobs and refer family and friends.
Most work is finished on schedule with courteous staff who handle insurance claims and keep sites clean. Two older complaints cite missed appointments and unanswered quote follow-ups, though recent reviews suggest stronger reliability.
Last updated 2026-08-19