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SERVPRO of Lee County

Updated 2026-08-18 · 12,350 reviewed · 600 listed · Scored from 111 Google reviews · How we rank ›

4.7(111) 82 composite score See reviews on Google ✓ Google-verified
Roof Inspection & Insurance ClaimsResidential Roofing
SERVPRO of Lee County
Services
Roof Inspection & Insurance Claims, Residential Roofing
Reviews
111

What recent reviews say

Most people praise the water damage and cleanup teams for arriving fast, explaining work clearly, and staying in touch throughout the job. Named crew members-Samantha, Lulu, James, Eva, and others-consistently earn specific compliments for professionalism and genuine care, especially during emergencies. Two significant issues emerge: a construction phase plagued by incomplete work, misalignment, and poor supervision, and one delay where a five-month project stalled after payment, raising hotel costs. Crews are generally efficient and polite, though weekend noise and occasional language gaps have frustrated some clients.

The business excels at emergency water, fire, and restoration work, with owner Jim and team leader Lulu known for compassion and accountability. For construction follow-up or extended projects, communicate expectations clearly upfront and confirm supervisory oversight.

Praised for
  • skilled crew members by name
  • water damage response speed and professionalism
  • daily communication and transparency
  • respectful, courteous, and compassionate service
Watch-outs
  • construction work quality and follow-through issues
  • long project timelines causing hotel/rental expenses
  • noisy early morning work on weekends
  • language barriers with some workers
responsive-communicationskilled-workmanshipcleans-up-after-jobpunctualdelayed-response
Best for: homeowners facing water or fire damage who value quick response and transparent communication during restoration.
Think twice if: your project includes extensive construction or renovation phases; confirm supervisor presence and timeline expectations before signing.

Strengths

  • fast emergency response with crews available nights and weekends
  • owner and team leader known by name in reviews
  • detailed daily updates and transparency during multi-week jobs
  • teams cleaned up well and restored homes to better condition

Worth knowing

  • Owner Jim and team leader Lulu frequently named in reviews for compassion and care
  • Samantha (coordinator) praised for daily updates and weekend emergency response
  • Named crew members consistently praised: James, Eva, Dakota, Stephen, Butch, Edwin, Dee, Mami, Clari, Eddie, Ella, Patrick
  • One five-month water damage job stalled after initial paperwork; client reported moving through multiple hotels and rentals, raising claim costs
  • Construction phase on same fire restoration lacked supervisor oversight; completed work included crooked baseboards, missing closet shelving, cut electrical wires, and incomplete countertop installation
  • One Saturday 8am start disturbed neighboring client with early power tool use

What reviews say by service

Roof Inspection & Insurance Claims
No reviews directly address roof inspection as a service.
Residential Roofing
Website lists roofing services, but no reviews speak to roofing work specifically; restoration and water damage work is the focus.

How it compares

  • Rated 4.7 against a 4.72 average across the 285 roof inspection & insurance claims businesses listed here.
  • Has more Google reviews than 84% of the businesses in this directory.

How we scored this

How We Score
Star rating 80
Review volume 89
Review recency 100
Review sentiment 61
Profile completeness 100
Verification 30

Rating breakdown

5
103
4
0
3
0
2
0
1
8

Common questions

Will someone call me with updates during a multi-day restoration job?
Yes. Multiple reviewers report daily phone calls from coordinators like Samantha, who updated them on arrival times and daily progress during water and fire damage work.
Are you available on nights and weekends for emergencies?
Yes. Patrick and Samantha responded to a Friday night home flood and worked until 2 am Saturday to set up drying equipment.
Do crews clean up after finishing the work?
Yes. Reviewers consistently mention crews left the home cleaner than they found it, including cleaning vent areas and surrounding spaces.
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Last updated 2026-08-18