Most customers report reliable service, timely arrival, and quality gutter and roof repairs at reasonable rates. However, two one-star reviews document serious issues: one job left unfinished with debris scattered and the owner becoming argumentative when asked to complete it; another repair failed to stop leaks, and the owner ignored warranty claims for nearly a year despite promising a five-year guarantee.
Most jobs wrap in one day with no debris left behind, and the owner Jonathan stays engaged through insurance paperwork and inspections. One customer reported uneven shingle installation, but 29 of 30 reviewers praise the crew's speed, professionalism, and respect for the property.
All 12 reviews are five-star. Customers praise specific staff members (Jacob, Kyle, Dawson) for handling insurance claims skillfully-including cases initially denied or partially covered-and guiding first-time roof buyers through the process with clear communication and on-time completion. Crews are noted for cleaning job sites and delivering quality work that exceeds expectations.
DeKalb Roofing executes work quickly and cleanly, with owners Jeff and Robert personally handling calls and inspections. Multiple reviewers praised fair pricing against other quotes, timely completion, and site cleanup. However, a persistent complaint spans five years about debris entering the attic post-installation, and some reviewers reported rude or dismissive interactions with staff; one noted code violations on drip edge installation.
Last updated 2026-08-18